AGB

Terms of Service

1. Overview and acceptance

These Terms of Service ("Terms") govern your use of www.triplediamondcollectibles.com (the "Site"), our live breaks, and every purchase you make from Triple Diamond Collectors Inc., operating as Triple Diamond Collectibles ("Triple Diamond", "we", "us", "our").

By visiting the Site, creating an account, joining a break, or placing an order, you agree to these Terms and to the policies they reference: our Privacy Policy, Refund Policy, Shipping Policy and Legal Notice. If you do not agree, do not use the Site or purchase from us.

We may refuse service to anyone, for any lawful reason, at any time.

2. Definitions

  • Break: a live-streamed event where we open sealed trading card product and distribute the cards to buyers according to the break's format.
  • Spot: a paid position in a Break, such as a team, a division, a player, or a randomly assigned slot.
  • Break format: the rules for a specific Break as described on its product page, including the product being opened, the number of spots, and how cards are assigned (for example, pick-your-team, random team, random division, or hit draft).
  • Randomization: the method used to assign spots, teams or cards, shown live on stream.
  • Personal Break: a Break in which one buyer purchases an entire box or case and receives all of its contents.
  • Hit: an autograph, memorabilia, numbered, rookie, insert or other premium card.
  • Base cards: non-hit cards included in the product.
  • Diamond Family: our community.
  • Stream platform: any third-party service we use to broadcast Breaks, such as YouTube, TikTok or Instagram.

3. Eligibility and age

You must be at least 18 years old, or the age of majority in your province, territory or state, whichever is higher, to purchase spots, place orders or create an account.

By purchasing, you confirm that you meet this requirement and that participating in Breaks is lawful where you live. We may ask for proof of age at any time and may cancel and refund any order placed by someone who does not meet this requirement.

We currently ship to Canada and the United States. Orders from other countries may be cancelled and refunded.

4. Accounts

You are responsible for keeping your login details secure and for all activity on your account. Your account details, including your shipping address, must be accurate and kept up to date.

One person may hold one account. We may suspend or close accounts that use false information, are shared between people, are used to get around spot limits, or break these Terms.

5. How breaks work

When you buy a spot, you are purchasing the trading cards assigned to that spot from the product opened in that Break. You are not buying a chance to win a prize, and no Break is a lottery, contest or game of chance.

Each Break's product page states its format, the product being opened, the number of spots, and how cards are assigned. The format shown on the product page at the time of purchase applies to that Break.

We do not guarantee that any spot will receive a specific card, player, hit, serial number, parallel or value. Card contents are determined by the manufacturer's packaging, which we do not control.

6. Purchasing spots

  • A spot is confirmed only once payment is complete and you receive an order confirmation email.
  • Spots are sold first come, first served. Adding a spot to your cart does not reserve it.
  • We may set a limit on the number of spots one buyer can purchase in a Break.
  • A Break begins once all of its spots are sold, unless its product page says otherwise.
  • If an error in price or description is found before a Break starts, we will contact you, and you may confirm the corrected order or receive a full refund.

7. Randomization and break integrity

We are committed to fair, transparent Breaks:

  • All product is factory sealed and shown sealed on camera before opening.
  • Every Break is streamed live from the opening of the first pack to the last card.
  • Random team, division or slot assignments use a randomizer shown on stream, such as Random.org, and the results are shown in full.
  • We never search, weigh, pre-open or otherwise tamper with product.
  • Recordings are kept for at least 30 days after each Break and are available on request.

If you believe a Break was handled incorrectly, contact us within 7 days with your order number and the time in the stream recording, and we will review it.

8. Live streams

You do not need to watch a Break live to receive your cards. Breaks are scheduled in advance, and the schedule is posted on the Site and our social channels.

We may move a Break's date or time when a stream platform has an outage, product is delayed, or other circumstances outside our control arise. Rescheduled Breaks are announced on the Site and our social channels. If a Break is delayed by more than 30 days, you may request a full refund.

By joining a Break, you agree that your username, first name or initials may be shown on stream next to your spot and the cards you receive.

9. Personal breaks

In a Personal Break, you purchase an entire box or case and receive all of its contents, including base cards, inserts and hits. Personal Breaks are opened live on stream at an agreed time, or at the next scheduled stream if you do not choose one. If you cannot attend, we open the product as scheduled and ship the full contents to you.

10. Pricing and payment

All prices are in Canadian dollars (CAD) unless stated otherwise. Applicable taxes and shipping are calculated at checkout.

We accept the payment methods shown at checkout. Payment is processed securely by Shopify and its payment partners; we never see or store your full card number.

We may change prices at any time, but a change never affects a spot you have already paid for.

11. Shipping and tracking

  • Cards are shipped after the Break they belong to, usually within [3–5] business days.
  • Cards are protected in penny sleeves and top loaders, or one-touch magnetic holders for higher-value hits.
  • Base cards may be shipped only on request, or may be grouped by default, as stated on each Break's product page.
  • Orders may be shipped without tracking unless you purchase a tracked shipping upgrade or your order includes a hit above the value stated in our Shipping Policy.
  • You may ask us to hold your cards and combine them with later Breaks for up to [60] days. After that, we ship them to your address on file.
  • Shipping times are estimates and are not guaranteed.

12. Risk of loss

Ownership of your cards passes to you when they are assigned to you during the Break. Risk of loss passes to you when the package is handed to the carrier.

We are not responsible for packages lost or damaged by the carrier once shipped without tracking. For tracked shipments, we will help you open a claim with the carrier. Make sure your shipping address is correct before each Break; we are not responsible for packages sent to an address you provided incorrectly.

13. Refunds, cancellations and postponed breaks

All sales are final once a Break has started, because the outcome of a Break cannot be reversed once product is opened.

  • Before the Break starts: contact us to request a cancellation. We may approve it at our discretion if the spot can be resold.
  • Break does not fill: if a Break does not sell all its spots within a reasonable time, we may run it as is, combine it with another Break, or cancel it and give a full refund.
  • Break cancelled by us: you receive a full refund to your original payment method.
  • Break postponed more than 30 days: you may request a full refund instead of waiting.

More detail is in our Refund Policy. Nothing in these Terms limits any refund right you have under the consumer protection laws of your province or state.

14. Damaged, missing or incorrect cards

If your package arrives damaged, is missing a card shown as assigned to you on stream, or contains the wrong cards, contact us within 7 days of delivery with your order number and photos of the package and cards.

We will compare your claim against the stream recording and, if the error is ours, send the correct cards or offer a fair remedy, which may include a partial refund or store credit. Factory print defects and condition issues from the manufacturer are covered in section 15.

15. Card condition and grading

Cards are sold as they come out of the manufacturer's sealed packaging. We do not grade cards and do not guarantee any card's condition, centering, surface, edges or eventual grade from PSA, BGS, SGC or any other grading company.

Factory defects such as print lines, miscuts, chipping or redemption cards are the responsibility of the manufacturer. Redemption cards are yours to redeem directly with the manufacturer; we will help where we can, but we are not responsible for manufacturer delays or substitutions.

16. No guaranteed value

Trading card values change constantly and depend on markets we do not control. Any price guides, past sales, "chase" lists or hit examples we show are for information only. We make no promise about the resale value of any card or Break, and Breaks should not be purchased as an investment.

17. Trades and resale

Trades between buyers are private agreements between those buyers. We are not a party to them and are not responsible for their outcome, even when they are arranged in our chat or community spaces.

You may resell cards you receive. You may not resell or transfer a spot to another person before a Break without our written approval.

18. Promotions, giveaways and the Diamond Family

  • Discount codes, giveaways and free spots are subject to the rules announced with each promotion and may end at any time.
  • Free giveaways require no purchase, and skill-testing questions may apply where required by Canadian law.
  • Diamond Family loyalty points or perks have no cash value, cannot be transferred, and may change or end with reasonable notice.
  • We may cancel points, perks or prizes obtained through fraud, multiple accounts or abuse of a promotion.

19. Gift cards

Gift cards can be used for spots and products on the Site. They cannot be exchanged for cash except where required by law, and are not replaced if lost or stolen. In line with Canadian provincial consumer laws, our gift cards do not expire.

20. Community conduct

The Diamond Family is built on respect. In our streams, chats, comments and community groups, you agree not to:

  • Harass, threaten, insult or discriminate against anyone
  • Post spam, scams, unrelated advertising or misleading information
  • Accuse others of fraud without evidence, or share other people's personal information
  • Impersonate Triple Diamond, our staff or other buyers

We may remove comments and suspend or ban users who break these rules. A ban from our community may also end your ability to buy spots.

21. Chargebacks and fraud

If you have a problem with an order, contact us first so we can fix it. Filing a chargeback for a Break you took part in, or for cards that were delivered, may lead to your account being closed and any held cards being kept until the dispute is resolved.

We may cancel orders that our payment provider flags as high risk, and we may report fraud to the authorities.

22. Intellectual property and trademarks

All original content on the Site and our streams, including our logo, graphics, text, photos and videos, belongs to [Legal business name] and may not be copied or reused without written permission.

Triple Diamond Collectibles is an independent retailer. We are not affiliated with, endorsed by, or sponsored by the NHL, NHLPA, NFL, MLB, NBA, Upper Deck, Panini, Topps, Funko, or any league, team, player or manufacturer. All trademarks, logos and player names belong to their owners and are used only to identify the products we sell.

Our Breaks are streamed on third-party platforms that have their own terms and privacy policies. We are not responsible for their content, outages, moderation decisions or data practices. Links on the Site to other websites are provided for convenience only.

24. Privacy

We collect and use your personal information as described in our Privacy Policy, which forms part of these Terms.

Person in charge of the protection of personal information: [Privacy officer name and title], [email].

25. Disclaimer of warranties

Except where the law does not allow it, the Site, our Breaks and our streams are provided "as is" and "as available". We do not promise that the Site or streams will be uninterrupted, error-free or free of harmful components. Nothing in this section limits the legal warranties that consumer protection laws give you.

26. Limitation of liability

To the fullest extent permitted by law, our total liability for any claim related to an order or Break is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, such as lost profits, lost resale value or loss of data.

This section does not apply where liability cannot legally be limited, including under the consumer protection laws of your province or state.

27. Indemnification

You agree to cover any losses, claims or costs, including reasonable legal fees, that we incur because you broke these Terms, misused the Site, or violated the rights of another person, to the extent permitted by law.

28. Governing law

These Terms are governed by the laws of the Province of [Province] and the federal laws of Canada that apply there. If you are a consumer, you also keep any protection given to you by the mandatory laws of the province, territory or state where you live.

29. Disputes

If you have a concern, contact us first at [Support email]; most issues are resolved within a few days. If a dispute cannot be resolved informally, it will be heard by the courts of [Province], except where consumer protection law gives you the right to bring it in your own jurisdiction.

30. Language

These Terms are available in English and French. If the versions differ, the version in the language you chose to read applies, unless the law requires otherwise. Les présentes conditions sont également offertes en français.

31. Changes to these Terms

We may update these Terms from time to time. The updated version is posted on this page with a new effective date. Changes apply to orders placed after the effective date and never to a Break you have already paid for.

32. Severability and entire agreement

If any part of these Terms is found invalid or unenforceable, the rest stays in effect. These Terms, together with the policies referenced in section 1, are the entire agreement between you and Triple Diamond about your use of the Site and our Breaks. Our failure to enforce any part of these Terms is not a waiver of our right to do so later.

33. Contact us

Questions about an order? Email us at triplediamondcollectibles@gmail.com with your order number, and we will reply as quickly as possible.