Widerrufsrecht

Return and Refund Policy

1. All sales are final

At Triple Diamond Collectibles, all sales are final. Our products include limited editions, collectibles, pre-orders, specialty merchandise and items whose market value changes constantly. For these reasons, we apply a strict no returns, no refunds policy.

Please review your order carefully before completing checkout.

2. No returns

We do not accept returns, including for:

  • Change of mind or buyer's remorse
  • Duplicate orders
  • Orders placed by mistake
  • Items no longer wanted
  • Pre-order wait times

3. No refunds

All purchases are non-refundable once payment is completed, including:

  • In-stock items
  • Pre-orders
  • Limited-edition items and special releases
  • Sale and clearance items
  • Mystery boxes
  • Spots in Breaks

4. Breaks

Spots in a Break are final once the Break has started, because opened product cannot be resealed and card outcomes cannot be reversed.

  • Break cancelled by us: you receive a full refund to your original payment method.

We do not guarantee any specific card, hit or value from a Break. Full details are in our Terms of Service.

5. Damaged or defective items

We do not issue refunds for manufacturer packaging imperfections or normal shelf wear, such as minor dents, scuffs or creases on boxes and collectible packaging.

Trading card condition, centering and factory defects are the manufacturer's responsibility, as explained in our Terms of Service.

6. Shipping damage

Once your order leaves our facility and is handed to the carrier, it is out of our control. To the extent permitted by law, Triple Diamond Collectibles is not responsible for:

  • Damage caused by the postal service or carrier
  • Boxes that arrive dented, creased, crushed or bent
  • Items broken, scratched or damaged in transit
  • Wet or weather-damaged packages
  • Delayed delivery
  • Carrier mishandling

We do not provide replacements or refunds for damage caused in transit.

7. Lost, stolen and misdelivered packages

We are not responsible for packages that are lost, stolen or misdelivered after the carrier marks them as delivered. Please make sure your shipping address is correct and that someone can receive the package.

If a package is lost by the carrier before it is marked delivered, contact us and we will help you open a claim with the carrier.

8. Shipping protection and carrier claims

If your package is damaged, lost or stolen in transit, file a claim with:

  • The shipping carrier, if you did not.

The carrier investigates the claim, decides on compensation and issues any reimbursement. We strongly recommend adding tracking to every order, especially for high-value items.

9. When we do issue a refund

Despite the rules above, you receive a full refund to your original payment method if:

  • We cancel your order, for example because an item is out of stock
  • We cancel a Break you purchased a spot in
  • A manufacturer cancels a pre-order product and we cannot supply it
  • We never ship your order
  • We send an item that is materially different from what you ordered and cannot send the correct one

10. Chargebacks and payment disputes

If you have a problem with an order, contact us first. Most issues are resolved within a few days.

Filing a chargeback to get around this policy, for an order that was delivered as described or a Break you took part in, is treated as a bad-faith dispute. In response, we provide your bank with:

  • Proof of purchase
  • Proof of delivery
  • This published policy, accepted at checkout
  • All communication records with you

Customers who file bad-faith disputes will be permanently banned from future purchases and Breaks.

Nothing in this policy limits any right you have under the consumer protection laws of your province, territory or state that cannot legally be waived. Where this policy conflicts with those laws, the law applies, and the rest of this policy stays in effect.

12. Contact us

Questions about an order? Email us at triplediamondcollectibles@gmail.com with your order number, and we will reply as quickly as possible.