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Cancellation Policy

1. No cancellations

At Triple Diamond Collectibles, all orders are final once they are placed. Many of our products are limited editions, specialty items and collectibles whose market value changes constantly, so we apply a strict no-cancellation policy, subject only to the cases in section 5.

Once an order is submitted and payment is processed:

  • Orders cannot be cancelled
  • Orders cannot be modified
  • Items cannot be removed
  • Payment methods cannot be changed

Please double-check your order before completing checkout.

2. Breaks

Spots in a Break cannot be cancelled once purchased. If we cancel a Break, you receive a full refund, as explained in our Refund Policy.

3. When we cancel an order

In rare cases, we may cancel an order ourselves, for example if:

  • The product arrives damaged from our supplier
  • We received incorrect inventory
  • An item is sold out or unavailable
  • A manufacturer cancels a pre-order product

In these situations, you receive a full refund to your original payment method, including any pre-order deposit. If you prefer, you may choose store credit instead.

4. Chargebacks and payment disputes

If you have a problem with an order, contact us first. Filing a chargeback to get around this policy is a violation of our Terms of Service.

If a chargeback is filed, we submit the order details, proof of shipment and our published policies to the bank. Customers who file bad-faith disputes will be banned from future purchases and Breaks.

Nothing in this policy limits any right you have under the consumer protection laws of your province, territory or state that cannot legally be waived.

6. Contact

Questions about an order? Email us at triplediamondcollectibles@gmail.com with your order number.