Versand

Shipping Policy

1. Processing time

Orders are usually processed and shipped within 7 business days of being placed, excluding weekends and holidays. Processing can take longer during peak seasons, product releases and special promotions.

2. Shipping for Breaks

You receive all hit cards from your spots in each Break. Base cards are not included.

Cards from Breaks that take place within the same week are combined into one package, packed in a bubble mailer, and shipped by regular mail within the processing time in section 1.

If you need tracking you can purchase it on the website. Need additional insurance for your Break cards, contact us before your cards ship! Additional shipping charges may apply.

3. Shipping rates

  • Regular mail is free for orders shipped within Canada and the United States.
  • International orders require tracked shipping.
  • Tracked shipping can be purchased on the Tracking page of our website or will automatically apply to you at checkout.

4. Shipping methods

We offer two shipping methods:

  • Regular mail: free, no tracking and no insurance
  • Tracked shipping: paid, with a tracking number

5. Where we ship

We ship worldwide from Canada.

International orders: customs duties, import taxes and brokerage fees charged by the destination country are the customer's responsibility and are not included in our shipping rates. Customs inspections can add time to delivery.

6. Tracking your order

If you purchased tracked shipping, you receive a confirmation email with your tracking number once your order ships. You can track it on the carrier's website or through the link in your email. Orders sent by regular mail do not include tracking.

7. Shipping delays

We do our best to meet estimated delivery times, but weather, customs, carrier issues, holidays and other events outside our control can cause delays. Delivery dates are estimates and are not guaranteed. Thank you for your patience.

8. Lost or stolen packages

We are not responsible for packages that are lost or stolen once marked as delivered by the carrier. If you believe your package is lost or stolen, contact the carrier directly to start an investigation.

9. Shipping insurance

Tracking and insurance are not the same thing. Tracking shows where your package is. Insurance reimburses the value of your order if the package is lost, stolen or damaged in transit.

  • Regular mail is not tracked or insured. Once a regular mail package leaves us, it cannot be traced, and we are not responsible if it is lost, stolen or damaged.
  • Tracked shipping is not insured on its own. It confirms delivery but does not cover the value of your cards.
  • Insurance is available. Contact us at triplediamondcollectibles@gmail.com for insurance rates before your order ships. Additional shipping charges apply.
  • Orders shipped without insurance travel at your own risk. By choosing not to add insurance, you accept the risk of loss or damage in transit.
  • High-value hits: we strongly recommend tracked shipping with insurance for valuable cards.

Our Refund Policy explains how shipping damage and carrier claims are handled.

10. Address accuracy

You are responsible for providing a complete and accurate shipping address. Please double-check it at checkout and before each Break. We are not responsible for orders shipped to an incorrect or incomplete address you provided.

11. Returned packages

If a package is returned to us because of an incorrect address, a refused delivery or an unclaimed package, you are responsible for the cost of reshipping it. We will contact you to confirm the correct address before sending it again.

12. Packaging

Hits are protected in penny sleeves and top loaders and inserts will come bundled in thick penny sleeves then packed in a bubble mailer so they arrive in the condition they were pulled.

13. Contact

Questions about shipping? Email us at triplediamondcollectibles@gmail.com with your order number.